Here is a video/news story that I found to be quite interesting, and I would like to hear what you think of this story.  

Here is the high level overview:  A teen calls 911 because her father is having a seizure.  While talking with the 911 operator the teen uses vulgarity (presumably due to the duress she is under) but the operator has an issue with the language and does not assist her.

Here is the video, it’s roughly 4:30 long.

So, what do you think? Was the officers response appropriate?  Was the young woman in the wrong? Shouldn’t 911 operators be trained and prepared for such situations?

I don’t fault the individual making the phone call, she was under a great amount of stress.  Now, I understand that anyone can have a bad day, and maybe that was the situation the 911 operator was facing, but if that is the case he should have asked for a day off so that others would not have to deal with is inability to deal.

Your thoughts?