Several days back I caught wind of this story but did not get around to reading about it. On 8/19/2009 Chrysler, the ailing U.S. auto manufacturer, said that it was dropping their lifetime powertrain warranty, replacing it with a 5 year / 100,000 mile guarantee.
Now this is going to seem odd – guess why they are cutting the lifetime warranty? Consumers do not want a lifetime warranty!
Chrysler spokesman Rick Deneau said the decision was driven by market research that showed consumers prefer warranties with a fixed time period. Powertrain warranties typically cover repair or replacement of transmission and engine parts.
What?
Chrysler is trying to tell us that consumers only want a warranty that is for a set limited time. Does this make sense to anyone? You don’t happen to think this is a cost savings measure on the part of Chrysler, especially when you factor in how poor Chrysler’s Quality is over a long period of time, do you?
http://online.wsj.com/article/SB124217615086013325.html
Once I get past the performance requirements I have in a vehicle, the very next thing I am looking at is the warranty. A 5 year / 100,000 mile powertrain warranty is an automatic “no purchase” in my book simply because I hear “this car will pall apart on year 5, day 1”.
Just another step in Chrysler’s move towards automotive obscurity.
Several days back I caught wind of this story but did not get around to reading about it. On 8/19/2009 Chrysler, the ailing U.S. auto manufacturer, said that it was dropping their lifetime powertrain warranty, replacing it with a 5 year / 100,000 mile guarantee.
Now this is going to seem odd – guess why they are cutting the lifetime warranty? Consumers do not want a lifetime warranty!
Chrysler spokesman Rick Deneau said the decision was driven by market research that showed consumers prefer warranties with a fixed time period. Powertrain warranties typically cover repair or replacement of transmission and engine parts.
What?
Chrysler is trying to tell us that consumers only want a warranty that is for a set limited time. Does this make sense to anyone? You don’t happen to think this is a cost savings measure on the part of Chrysler, especially when you factor in how poor Chrysler’s quality is over a long period of time, do you?
Once I get past the performance requirements I have in a vehicle, the very next thing I am looking at is the warranty. A 5 year / 100,000 mile powertrain warranty is an automatic “no purchase” in my book simply because I hear “this car will pall apart on year 5, day 1”.
Just another step in Chrysler’s move towards automotive obscurity.